Frequently Asked Questions
We understand that when it comes to your healthcare you may have questions. We have done our best to address the most common questions but as always if for any reason you are unable to find the answer here you are welcome to schedule a quick video chat with the provider. Thanks for choosing us to be part of your healthcare team.
General FAQ's
What happens after I submit my online intake form?
A provider will review your intake and send a secure text message to start your visit.
Do I need to talk or video chat with my provider? Can we just chat?
A video visit is only required if you live in DC, DE, ID, KS, MS, NM, VA, WI, WV. If you do not live in one of these states an asynchronous (via chat) visit will be conducted. If you prefer video scheduling please notify us during your chat.
How will I pay for my visit?
You will be invoiced after your chat is complete. Prescriptions are not sent to your pharmacy until your payment is made.
How do I reconnect with the provider after my visit is over?
You are able to text our office 24/7 at 407-550-5441. Please note that our normal office hours are Monday-Sunday 8am-5pm EST
Does my visit include a prior authorization for my medication?
We are happy to complete prior authorization but based on the time required to complete them a separate charge of $75 is charge per prior auth. Most authorizations, if approved are valid for 6 months to 1 year.
Does my insurance cover my Telehealth visit?
No, we do not process insurance for your visit. However, retail medications sent to your pharmacy may be processed under insurance if you meet reimbursement requirements.
Can I use my HSA to pay my invoice?
Our current merchant allows for some HSA payment accounts but it is not all inclusive. If you attempt to pay with your HSA and it is declined you will need to use another payment method. You can still submit the paid invoice to your plan for reimbursement.
What if I have Medicare?
Medicare does not cover any medications. If you have a Part D plan certain medications are excluded from coverage. If you are expecting your prescription to process under your plan it is best to contact your Part D plan prior to your visit to see what your coverage details are for certain medications. Otherwise, you will likely pay out of pocket for the medications.
What if I have Medicaid?
Medicaid is state funded insurance. We do not accept insurance. If you are planning on seeking coverage for Medication under your State Medicaid plan, you will need to seek care from an in-state provider. Medicaid will not approve a non-state resident provider to write your prescription.
Do you issue refunds?
Refunds are not issued for Telehealth Visits
After hour concerns or emergencies.
If you experience a health care incident that is non-urgent please message us at 407-550-5441 and a provider will assist you during normal business hours. If you are experiencing a medical emergency please call 911 or go to your nearest emergency room
Do you provide primary care?
Hamilton Health and Wellness is a wonderful adjunct to your primary care provider, but should not be used as a replacement. The services we offer are inclusive but there are certain limitations within telehealth that should be managed by your primary care provider